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 THE CHALLENGE

Facing a deadline to comply with Payment Card Industry Data Security Standards (PCI DSS), the Bureau of Workers’ Compensation from a large state purchased a mid-tier redaction software to process approximately 2 million documents internally with existing staff and resources.

The Bureau ran into a hurdle when redacting more complex, unstructured documents, including checks, payroll and payment history reports. The software could not detect and redact credit card information and Card Verification Value (CVV) codes within documents that were not zone-based forms.

With the PCI DSS compliance deadline a few months away, the Bureau decided to outsource its remaining 500,000 documents, approximately 1.75 million image pages, for redaction processing. The Bureau sought an experienced redaction service provider with proven capabilities to achieve high accuracy.

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